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FAQs

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you have a minimum order quantity?

Yes, Our minimum order quantity is one whole set elevator or escalator.

Can you supply the relevant documentation?

Yes, we will provide relevant documents in English version including Certificates of Analysis, installation guidebook, electrical drawing, maintenance book…etc.

What is the average manufacture time?

Our standard manufacture time is 25-30 days after receiving the deposit. As for non-standard part, we will inform you according to the real manufacture situation. In all cases we will try to accommodate your needs.

Our payment terms?

30% T/T in advance, 70% T/T 7 Days Before the Shipment.

What is the product warranty?

12 months (Except force majeure, i.e. natural disaster, war, manual damage).

What’s the shipping fee?

Shipping fee depends on your destination sea port. We will offer accordingly to your arrival port. Please contact us for further information.